An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.
Appraisals that are delivered often can be a terrific forum for review, development and communication with employees.
All of us experience anger from time to time. It's a normal, commonly experienced emotion. However, anger can be destructive if we don't know how to keep it under control.
Change is an inevitable process in today’s business world with some people embracing it and others shying away from it.
This programme covers all of the vital components to help participants to understand self confidence, but also help people gain focus on outcomes in their lives.
Train the Trainer
The Train the Trainer course has been designed to help inexperienced internal staff to deliver in-house training courses and workshops.
The importance of Customer Experience for both internal and external interaction with a focus on retaining customers to improve business profitability and customer trust.
Understanding & Managing Stress
While some stress is a normal part of life, excessive stress interferes with your productivity and reduces your physical and emotional health, so it’s important to find ways to keep it under control.
Myers Briggs Type Indicator
Using the Myers Briggs Type Indicator tool for self analysis in an activity based session.
Basic professionalism can make or break customer relationships. The course is best delivered over a period of time and will help your employees focus on their professionalism.
As well as being fun, the outcomes of the session will link directly into identifying natural leadership and communication. Get in touch so we can tailor make your team sessions.
Time & Organisation
Designed to help experienced people to prioritise and control their own personal goals or workload in an organised way.
Sales, Negotiation & Persuasion
There is need for negotiation and persuasion during our working lives, whether it is with suppliers, customers or colleagues and the absence of effective skills can be to the detriment of your organisation.
While some people would define using the phone as mundane, others would argue that there are intricate details that need to be addressed to make a call successful.
Customer Service over the phone is as important as acquiring the sale to any business. Without a true sense of Customer Service, business brands can suffer and in turn so do profits.
This program offers individual managers the opportunity to update and enhance their personal skills in HR.
This course has been designed to help you develop your newsletter writing skills for internal and external use that are interesting, relevant and readable.
Conflict can have a devastating effect on productivity, morale, teamwork and ultimately your organisation.
This half-day session offers individuals in business the opportunity to update and enhance their knowledge on the current Employment Laws.