PROFESSIONAL DEVELOPMENT

Assertiveness

Assertiveness

An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation. 

Delivering Appraisals

Delivering Appraisals

Appraisals that are delivered often can be a terrific forum for review, development and communication with employees.

Anger Management

Anger Management

All of us experience anger from time to time. It's a normal, commonly experienced emotion. However, anger can be destructive if we don't know how to keep it under control.

Change Management

Change Management

Change is an inevitable process in today’s business world with some people embracing it and others shying away from it.

Self Confidence

Self Confidence

This programme covers all of the vital components to help participants to understand self confidence, but also help people gain focus on outcomes in their lives. 

Train the Trainer

Train the Trainer

 The Train the Trainer course has been designed to help inexperienced internal staff to deliver in-house training courses and workshops. 



Customer Experience

Customer Experience

The importance of Customer Experience for both internal and external interaction with a focus on retaining customers to improve business profitability and customer trust.


Understanding & Managing Stress

Understanding & Managing Stress

 While some stress is a normal part of life, excessive stress interferes with your productivity and reduces your physical and emotional health, so it’s important to find ways to keep it under control.

Myers Briggs Type Indicator

Myers Briggs Type Indicator (MBTI)

Using the Myers Briggs Type Indicator tool for self analysis in an activity based session. 

Self Management

Self Management

Basic professionalism can make or break customer relationships.  The course is best delivered over a period of time and will help your employees focus on their professionalism.

Team Building

Team Building

 As well as being fun, the outcomes of the session will link directly into identifying natural leadership and communication.  Get in touch so we can tailor make your team sessions.

Time & Organisation

Time & Organisation

Designed to help experienced people to prioritise and control their own personal goals or workload in an organised way.

Sales, Negotiation & Persuasion

Sales, Negotiation & Persuasion

 There is need for negotiation and persuasion during our working lives, whether it is with suppliers, customers or colleagues and the absence of effective skills can be to the detriment of your organisation.

Telesales Technique

Telesales Technique

While some people would define using the phone as mundane, others would argue that there are intricate details that need to be addressed to make a call successful.

Telephone Techniques

Telephone Techniques

Customer Service over the phone is as important as acquiring the sale to any business. Without a true sense of Customer Service, business brands can suffer and in turn so do profits. 

Human Resources

Human Resource

This program offers individual managers the opportunity to update and enhance their personal skills in HR.

Writing Newsletters

Writing Newsletters

This course has been designed to help you develop your newsletter writing skills for internal and external use that are interesting, relevant and readable.

Conflict Management

Conflict Management

Conflict can have a devastating effect on productivity, morale, teamwork and ultimately your organisation. 

Employment Law

Employment Law

This half-day session offers individuals in business the opportunity to update and enhance their knowledge on the current Employment Laws.