Sales, Negotiation & Persuasion

Overview

There is need for sales, negotiation and persuasion during our working lives, whether it is with suppliers, customers or colleagues and the absence of effective skills can be to the detriment of your organisation.  This course will help to develop your skills ensuring longer-lasting effective relationships and generating sales from them with the concept of:-

• Striking conversations with confidence
• Cross sell products enabling individuals to recommend products naturally
• Encouraging return custom

  Content

• What’s sales?
• Definition of Sales
• Attitude to Sales
• Strategy
• Features and Benefits
• The G.I.F.T.S. theory
• Sales Activities
• Active Listening Skills
• Improving your Approach
• What is Negotiation?
• What is Persuasion?
• How do they work together?
• What happens right now at work?
• The Science of Persuasion
• The Persuasion Tools Model
• Negotiation Skills
• Improving Negotiation
• Negotiation Questionnaire
• Negotiation Activity
• Summary and Close

 Outcomes

By the end of the session, people will have a dedicated approach to sales and will understand how to use persuasion and negotiation techniques.

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