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Telesales Techniques

Overview


While some people would define using the phone as mundane, others would argue that there are intricate details that need to be addressed to make a call successful.  This course will help you identify the different ways you can handle your calls:-


● by aligning telesales techniques with customer experience and 


● looking at your own attitude towards it


Course Content  


● Definition of telephone sales


● Attitude and thoughts towards telephone sales


● The Science of Persuasion


● Your Call Flow


● Listening and Questioning Techniques


Closed and Open Questioning


● Your Telephone Technique Strategy


● The 5 main impulses (GIFTS Theory)


● A Telesales Summary


● Personal Development Plan

Learn More

For more information on this course or to speak to someone about a bespoke course, please call or click on the button below.

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