Telesales Techniques


While some people would define using the phone as mundane, others would argue that there are intricate details that need to be addressed to make a call successful.  This course will help you identify the different ways you can handle your calls:-

● by aligning telesales techniques with customer experience and 

● looking at your own attitude towards it

Course Content  

● Definition of telephone sales

● Attitude and thoughts towards telephone sales

● The Science of Persuasion

● Your Call Flow

● Listening and Questioning Techniques

Closed and Open Questioning

● Your Telephone Technique Strategy

● The 5 main impulses (GIFTS Theory)

● A Telesales Summary

● Personal Development Plan

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For more information on this course or to speak to someone about a bespoke course, please call or click on the button below.

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