An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.
Ensuring you and your colleagues have win-win situations will enable you and the team to move forward quickly during those stressful times at work.
● What is Assertiveness?
● An insight to your behaviour
● Deciding what you want
● Being clear and specific
● Knowing when to listen
● It’s OK to say ‘No’
● Looking for workable compromises
● Avoiding negative attitudes
● The want to win
Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify self confidence and self esteem changes to implement.
For more information on this course or to speak to someone about a bespoke course, please call or click on the button below.