Assertiveness & the Win-win


An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.

Course Objectives

Ensuring you and your colleagues have win-win situations will enable you and the team to move forward quickly during those stressful times at work.

Course Content

● What is Assertiveness?

● An insight to your behaviour

● Deciding what you want

● Being clear and specific

● Knowing when to listen

● It’s OK to say ‘No’

● Looking for workable compromises

● Avoiding negative attitudes

● The want to win


Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify self confidence and self esteem changes to implement.

Learn More

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