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Assertiveness & the Win-win

Overview


An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.


Course Objectives


Ensuring you and your colleagues have win-win situations will enable you and the team to move forward quickly during those stressful times at work.


Course Content


● What is Assertiveness?


● An insight to your behaviour


● Deciding what you want


● Being clear and specific


● Knowing when to listen


● It’s OK to say ‘No’


● Looking for workable compromises


● Avoiding negative attitudes


● The want to win


Outcomes


Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify self confidence and self esteem changes to implement.

Learn More

For more information on this course or to speak to someone about a bespoke course, please call or click on the button below.

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