Customer Experience (18/02/2026)
£195.00
Overview
Customer Experience today is as important as acquiring the sale to any business. Without a true sense of ‘Customer’, business brands can suffer and in turn, their profits. The government asks that all firms are able to show consistently, that fair treatment of customers is at the heart of their business model. This course will allow you to compare the service you/your organisation provides against other services provided in other sectors.
Course ContentÂ
- What is Customer Service?
- First Impressions with Personal Brand and Professional Standards
- The Science of Persuasion
- Customer Service Strategy
- To learn about Treating Customers Fairly
- To understand the importance of first impressions how it can affect the brand
- To have an understanding of how a Customer Experience approach can increase profitability through brand awareness
- Understanding Features and Benefits
- The G.I.F.T.S. theory
- Communication
- Active Listening Skills
- Questioning Skills
- Building Rapport and Trust
- Improving your approach with lasting Impressions
- Handling Customer Complaints
- Not taking it personally!
- Offering solutions
- Applying your learning to work
Event Details
Date: 18/02/2026
Start time: 09:30 GMT
End time: 16:30 GMT
Venue: Tattingstone
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