What makes a Great People Leader?

Course Objectives
– Understand the core qualities and behaviors of effective people leadership.
– Learn how to inspire, engage, and develop individuals and teams.
– Gain practical tools for communication, coaching, and conflict resolution.
– Build confidence in leading with empathy and accountability.

Target Audience
– New and aspiring leaders
– Experienced managers seeking to refresh leadership skills
– Team leads and supervisors

Course Outline
The Foundations of Great Leadership
– What is “people leadership” vs. “task management”?
– The mindset shift from individual contributor to leader
– Key leadership styles and when to use them

Building Trust and Psychological Safety
– Why trust is the currency of leadership
– Creating an environment where people feel safe to speak up
– Practical strategies for fostering inclusion and respect

Communication That Connects
– Active listening and empathy in leadership
– Giving feedback that motivates, not demoralizes
– Handling difficult conversations with confidence

Coaching and Developing Your Team
– The leader as a coach: asking powerful questions
– Identifying strengths and growth opportunities
– Creating development plans that stick

Leading Through Change and Challenge
– Managing uncertainty and resistance
– Keeping morale high during tough times
– Resilience and adaptability as leadership traits

Action Planning and Commitment
– Reflecting on personal leadership style
– Setting practical goals for immediate application
– Peer sharing and accountability commitments

Outcomes
Participants leave with:
– A clear understanding of what makes a great people leader
– Practical techniques to apply immediately
– A personal leadership development plan