Effective communication

Overview

Being an effective communicator takes real skill and lies at the heart of effective business communication and individual interpersonal skills.

Course Content

The session will allow individuals to :-

• describe different types of communication and how they are used in the workplace
• recognise the skills required for effective communication
• understand the impact that communication can have on how people are perceived by others
• identify how effective communication can overcome challenges in the workplace
• reflect on current personal communication skills and how these can be developed and used more successfully

Outcomes

People will understand the basics of communication and will know how to apply the fundamentals when working with others