Customer Experience

Overview

This course enables employees to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.

Course Objectives

Ensuring you and your colleagues have win-win situations will enable you and the team to move forward quickly during those stressful times at work.

Course Content

• What is Assertiveness?
• An insight to your behaviour
• Deciding what you want
• Being clear and specific
• Knowing when to listen
• It’s OK to say ‘No’
• Looking for workable compromises
• Avoiding negative attitudes
• The want to win

Outcomes

Each delegate will receive individual feedback and will be asked to complete a personal action plan to identify self confidence and self esteem changes to implement.