Description
Course Overview:
This course is designed to help sales professionals develop strong, authentic relationships within their workplace and with clients. Building trust and rapport is essential for collaboration, team synergy, and ultimately driving sales performance. Participants will learn practical strategies to communicate effectively, foster trust, and create a positive network that supports business growth.
Learning Objectives:
By the end of this course, participants will be able to:
- Understand the importance of workplace relationships in sales success.
- Apply techniques to build trust and credibility with colleagues and clients.
- Communicate effectively to strengthen professional connections.
- Handle conflicts constructively to maintain positive relationships.
- Create an action plan for ongoing relationship-building.
Key Topics Covered:
- Why Relationships Matter in Sales
- Impact on collaboration and client retention
- The link between trust and revenue growth
- Foundations of Strong Relationships
- Active listening and empathy
- Building credibility and reliability
- Effective Communication Skills
- Verbal and non-verbal cues
- Tailoring messages for different stakeholders
- Networking Within Your Organization
- Leveraging internal relationships for better client outcomes
- Cross-functional collaboration
- Managing Difficult Conversations
- Conflict resolution strategies
- Maintaining professionalism under pressure
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