Telephone Techniques


Without a true sense of Customer Service, business brands can suffer and in turn so do profits.  This Telephone Techniques training course will allow you to compare the service you provide against other services provided by call centres in other sectors.

Course Content  

● The role of your business

● To learn about Treating Customer Fairly and how your business is regulated

● Complaints and Compliments

● A practical activity in groups to understand the importance of first impressions how it can affect your brand

● To understand how a Customer Service approach can increase profitability through brand awareness and communication skills

● Throughout the session highlight the tools of your trade

● Personal Development Plan

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For more information on this course or to speak to someone about a bespoke course, please call or click on the button below.

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