Open Courses

Computer Training

Microsoft Excel (Intermediate)

This one-day course has been designed for existing users who wish to increase their Excel skill level.


By the end of the course, you will be confident in going beyond the basic features in Excel.


£120 per person (+VAT) 

Enquire

Microsoft PowerPoint

 This one-day course is designed for new users of Microsoft PowerPoint who wish to be able to use the software to produce slides, audience hand-outs and speaker notes. By the end of this course you will have hands-on experience of creating PowerPoint presentations. 


£120 per person (+VAT) 

Enquire

Microsoft SharePoint Introduction

This one-day course is designed to give you a good start to understanding and developing your SharePoint business structure. The course is for those people who have already gained some experience in setting up SharePoint, but need some help to move forwards with it. 


£200 per person (+VAT) 

Enquire

Professional Development

Excellence in Customer Care

Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. 


It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers. 


£120 per person (+VAT) 

Enquire

Getting Past the Gatekeeper!

While some people would define answering the phone for a living mundane, others would argue that there are intricate details that need to be addressed to make a call successful. 


This one-day course looks at ways you can handle your calls effectively to make the most out of them for you and the business; look at your own attitude towards your role; align customer contact with a positive experience.


£120 per person (+VAT) 

Enquire

Introduction to Myers Briggs Type Indicator

The MBTI tool allows people to identify different perspectives on relationships within the team. It will allow people to develop a deeper understanding of their own preferred style and their impact in the workplace.


People will have an insight in understanding that they may need to adjust their “natural” style answering the question “what’s it like to work with/for me?” 


£200 per person (+VAT) 

Enquire

Time & Organisation

Designed to help people to prioritise and control their own personal goals or workload in an organised way. 


It will enable individual attendees to answer that question 'What is Time Management?' and look at the way in which they organise their work, whilst making suggestions on ways to improve with practical examples.


£120 per person (+VAT) 

Enquire

Understanding & Managing Stress

While some stress is a normal part of life, excessive stress interferes with your productivity and reduces your physical and emotional health, so it’s important to find ways to keep it under control. 


There is a lot that you can do to manage and reduce stress and frustration. This course will refresh you on the different types of stress and look at ways in which you can help control stress whilst at work or at home. 


£120 per person (+VAT) 

Enquire

Leadership & Management

Leadership & Management

This Leadership & Management session will allow individuals to explore the differences between Leadership and Management concepts whilst focusing on elements such as change management, innovation and ways in which to build effective teams.


We will then focus on three, one hour sessions focusing on:- Communication and how individuals work when receiving and giving information. 


We will look at how different types communicate and how from time to time it’s important for you to match your respondents type in order for them to gauge understanding quickly and efficiently. 


We will also look at the structure behind active communication. Motivation is a huge element in any environment. With a focus on intrinsic and extrinsic motivators. 


The session will focus on drawing out the best ways to externally motivate people, whilst encouraging intrinsic motivators. 


Lastly a look at delegation. Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation to it yourself can become overwhelming, so we will look at ways of ensuring that delegation is structured and approached in a timely way. 


£150 per person (+VAT)

Enquire
image3
image4