Why not give your employees the opportunity to develop and nurture their career within your Call Centre business. We can offer Qualifications and Assessment in the UK and around the world.
Level 2 Award in Contact Centre Operations
Level 3 Award in Contact Centre Operations
Level 4 Diploma in Business Operations Management
Please get in touch as we can offer many more not listed, through the ATHE.
Please see below for more information on each qualification.
The Level 2 qualification example below shows the learning in the insurance industry. The qualifications can be used at the start of an employees life, from Induction, to help embed the systems, culture and ethos of the business. It is made up of the business classroom induction and online sessions:-
The Basics of Insurance
This specific ATHE qualification can be utilised in any Insurance business remit.
The Level 3 qualification is to help develop existing skills and is comprised of classroom and online sessions looking into the following units:-
Telesales Competency Techniques
Treating Customer Fairly
Understanding & Managing Stress
It helps focus on the core attributes in any contact centre and will allow those looking to develop and progress their skills further to do so within your business.
The Level 4 Diploma is an ATHE certified qualification and ideal for individuals who have management responsibilities, but no formal training and are serious about developing their abilities.
It will support practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational
change, budget cuts or other pressures.