ATHE Qualifications

What's Available for my staff?

Why not give your employees the opportunity to develop and nurture their career within your business.  We can offer Qualifications and Assessment in the UK and around the world.  Summary of Qualifications or on the job qualifications that could help you create the qualifications for President or the next Prime Minister are: -


Level 2 Award in Contact Centre Operations

Level 3 Award in Contact Centre Operations

Level 4 Diploma in Business Operations Management


Please get in touch as we can offer many more not listed through the ATHE. 


Please see below for more information on each qualification.

Level 2 Award in Contact Centre Operations

The Level 2 qualification example below shows the learning in the insurance industry.  The qualifications can be used at the start of an employees life, from Induction, to help embed the systems, culture and ethos of the business.  It is made up of the business classroom induction and online sessions:-


The Basics of Insurance

Motor Insurance

Household Insurance

Business Insurance


This specific ATHE qualification can be utilised in any Insurance business remit.


Level 3 Award in Contact Centre Operations

The Level 3 qualification is to help develop existing skills and is comprised of classroom and online sessions looking into the following units:-


Telesales Competency Techniques

Treating Customer Fairly

Understanding & Managing Stress


It helps focus on the core attributes in any contact centre and will allow those looking to develop and progress their skills further to do so within your business.

Level 4 Diploma in Business Operations Management

The Level 4 Diploma is an ATHE certified qualification and ideal for individuals who have management responsibilities, but no formal training and are serious about developing their abilities.


It will support practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational

change, budget cuts or other pressures.